• Registered: 2024-10-16
  • Posts: 6

Topic: 12mic issues - reset for no reason

Apologies ahead. I think I already came across a post related to this issue, but I can't find it back.

Yesterday I found my 12mic being reset (routing, names, etc.) - so I had to set it up again.

I have no idea, why it got resetted (maybe by an automatic update?)

Can I prevent such behaviour by any means in future?

Thanks and best regards
Claus

  • ramses
  • DAW Mastermind
  • Offline
  • From: UTC+1
  • Registered: 2012-10-14
  • Posts: 13,267

Re: 12mic issues - reset for no reason

Strange, I think this should not happen.

According to the manual, any change in the device configuration is persistent. After a power loss, the device will revert to its last state: https://docs.rme-audio.com/12mic/120-1c_presets/

Upgrading the firmware is no automatic, it is a manual process that you need to initiate.
According to the manual, it retains all settings, including presets.
See manual: https://docs.rme-audio.com/12mic/010-2t … re_update/

https://www.dropbox.com/scl/fi/j18p9ihcn3qzomqmr2t9h/2024-10-30-12Mic-Firmware-Update.jpg?rlkey=6z5fkgflktxmz0lh4upq0xl2a&st=j7tbnxwc&dl=1

You are sure that you didn't initiate a factory reset accidentally by loading the 16th preset labelled Factory Defaults?

https://www.dropbox.com/scl/fi/6j0divy5bn16594y5m6ss/2024-10-30-12Mic-Presets.jpg?rlkey=dwvsb4x3cdpdbp33pwsghzysv&st=h1hj02f3&dl=1

I would contact RME support by e-mail if they do not reply here.

BR Ramses - UFX III, 12Mic, XTC, ADI-2 Pro FS R BE, RayDAT, X10SRi-F, E5-1680v4, Win10Pro22H2, Cub14
  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,807

Re: 12mic issues - reset for no reason

There is no automatic update, not sure what happened. If this occurs again, send the unit in. Is the firmware up to date?

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2024-10-16
  • Posts: 6

Re: 12mic issues - reset for no reason

Thanks to both of you. Firmware is up to date (latest version from the RME web page). Quite sure I did not hit the presets button accidentally.
I thought I read about that issue before. I have to watch out for it again. Hope, it will remain a 'one hit wonder'