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RME User Forum → FireWire & USB series → ff800 pre amp noise problem
i have fireface800 bought it 9 month ago,
i have a problem, and im in panic.....
the preamp input (#8) have a self noise (its happen in stand alone mode to)
kind of a strong static noise,
i really didnt expect to have a problem like that in instrument like that,
pls i need a fast solution
THANK YOU
More details, please...
How much of a noise is there, compared to the other mic inputs at the same gain setting? What levels does Totalmix show?
If it's a hardware issue, there is not much of an alternative to sending the unit in for service/repair. Where are you located?
Regards
Daniel Fuchs
RME
hello sir,
im from israel,
its a dominant noise, when the gain knob is about 35 the signal light is showing,
when on full vol the total mix showing about 5db,
do you think that the warranty covered a case like that?
thanks for the fast post
Does this occur with and without cables connected to the input? What about line input number 8 (switch the input to rear)?
If the unit is under warranty, of course this will be repaired free of charge. Did you purchase the FF in Israel also?
Regards
Daniel Fuchs
RME
its occur with and without cables connected, i use it stand alone, only connected to the electricity, no firewire etc,
when switch it to rear no noise, but the preamp(8) still show a signal on the green light,
yes sir i bought it in israel from the official store about 6-7 month i think,
can i send you an audio file with the noise if its help
Feel free to do so. I will also send you information about our new service partner and distributor in Israel then (Music Shop went out of business).
Regards
Daniel Fuchs
RME
i sent you the audio file,waiting for answer,
thank you very much
Uri
Thank you for the service
RME User Forum → FireWire & USB series → ff800 pre amp noise problem
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