Topic: Fireface 400 repair
Hi, I'm from Qu?bec, Canada.
I bought a RME Fireface 400 3 years ago. I wanted to make it repaired depending on the cost.
I've found a place in Montr?al to make it repaired and now it's been 6 months and more since the unit is there.
I've asked Audiotechnik to tell me how it whas going with the repair of the unit.
They never phoned me to tell me how it whas going. At first they told me that the repair price whas going to be around 300$ canadian.
Now they took the right to replace the mainboard and the cost is up to 900$ canadian for the repair.
I think they started to repair the unit and I'm really disappointed because I could have bought a new device for the same price than the repair is.
The guy told me that it would cost me 200$ for the repair time and 700$ for the mainboard.
I never gave my word to him to repair the unit if it whas going to cost me this amount.
I'm really dissappointed because now I can't afford the repair and I know that MOTU for exemple is giving warranty that covers repair over 200$.
I could have bought a MOTU Ultralite MK3 for 600$ canadian. I never had a replacement unit while it whas in repair.
And I never had support from RME. What are now my options?
The guy that did the repair whas also working on his first RME and I don't even know if it's not him that burned the mainboard.
Because at first he told me that it whas only the firewire device that whas burned.
If you guys know what I can do now tell me?