Seems I overlooked Donald's mail (sorry), but he's referring to a sleep mode issue, not distortion etc...
Mail sent.

As for performance issues, the original thread on sleep mode has turned into a discussion on performance in the meantime, and MC has replied there.

Since our tests have shown that the UC will perform very well on Macs and PCs, comments like "newer models are just unusable" serve no real purpose. It should always be considered that in most cases, performance issues that cause clicks etc. originate on the computer, not on the audio interface.

Regards
Daniel Fuchs
RME

Cross posted in the other thread:

We will relase a new Mac driver next week with completely re-written audio routines and full support for error correction (as under Windows). It comes with an updated firmware for the UC. Please check it out when it is available.

I'm very pleased to see that this issue has gained attention at RME

As I said, I'm fully aware I shouldn't be posting to this forum since I havn't tried the FF UC for myself yet. fryingpan However, before I sepend 800 Euros on a piece of mission-critical hardware, I always go and have a look at the official forums before I spend the money. Even though I understand that this isn't the official support channel, the fact that not a single user reported a flawlessly functionning UC + the fact that no RME "official" reacted for months made me suspicious.

That being said, I really hope the new firmware/drivers will resolve titirom's issues.

Also, now that my confidence in the RME Support is back, I think I'll try to get a FF UC for testing so that I can post a well-founded report :-)

Thank you so far, RME
Mike

Daniel,

I was kinda expecting that response, and I fully agree, a forum isn't representative for a product's quality, for exactly the reasons you mentioned. Unfortunately, if it's the only perspective someone gets (as the "real" support, which is via eMail, isn't visible to the public and as the "Support" page suggests having a look at the forums), that perspective can horribly falsify the perception someone gets from a product or a customer support. I don't want to over-defend my first post in this topic, my point is: You should have a look at what's happening in the forums on a regular basis because they're a big part of the "perceived" image. If anything, I hope this incident helped you better understand why such a perception emerges...

That being said, rest assured that I'll report back to this topic as soon as I have a chance to test an actual UC on my 2 Mac systems, especially if it works. I wouldn't want to be the first one screaming but the last one reporting...

And yes, I've seen the list of tested systems and I embrace the transparency this provides to customers!

Best regards,
Mike

Our support email contact is publicly visible on our support page and we do not reject pre-sales questions of technical nature etc.
Obviously, we need to point out that local support specialists are available in case of problems or warranty issues, and that many basic questions are covered in FAQs and forum topics.

A support forum is bound to be full of problems, that's what it is there for. Many of them turn out to be issues of third party hardware or software. Maybe we need another forum for praise and success stories...:cool:

We certainly do so, or is that not your impression?

Regards
Daniel Fuchs
RME

Well, I think that effectively a little feedback earlier would have been nice (for exemple, for the 176.4 kHz frequency commentaries) but the new driver and firmware coming up seems prove that the problems (in the two threads) had be take in count  and this is the most important.

And again netmickey, thank you for your participation and commentaries .

on my iMac sounds appear at use of the processor from 60 %