• Registered: 2009-03-06
  • Posts: 15

Topic: About International service omission

Hi, I'm a RME user from Turkey
and my FF400's firewire chip died in October '09 and I've sent my card to TR Distributor(BL Muzik/ www.blmuzik.com) to send it to factory of RME in Germany.
My card never came back for 10 months.. RME service mailed to BL Muzik: " we've fixed it and we will send it back." about 6 months ago.
But my card is in Germany at the moment and i'm waiting for new order to come.

My Card's serial number: 22620683

If anyone  who's in charge in customer service reads this, please contact me?

Or I'll  never be an RME user anymore..

Thanks.

Volkan ADA
HANGAR 18 Music Production TR, ?stanbul
+90 212 243 33 47

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,776

Re: About International service omission

Hi,

I'll find out about the device for you tomorrow. Sorry for the troubles.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,776

Re: About International service omission

Hello again,

sorry, the unit is indeed stuck in Germany - apparently for reasons of customs problems. BL Muzik will get in touch with you soon.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

Thanks Daniel,

I'm waiting to be informed.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,776

Re: About International service omission

Please keep me informed as well... cool


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

I didn't get my device yet...
it's been almost a year.
:censored

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,776

Re: About International service omission

Sorry to hear that... There is not much we can do at the moment, though, we are waiting for BL Muzik, too...


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

Hi again,
BL Muzik said that their orders are on the way and my ff400 is in that order.
my card will be here in about 2 week.
but they said that you had forgotten to put my card in their previous order so it delayed for 5-6 months extra,
and you are always delaying the orders for some issues about factory or something else.
They are blaming you and you are blaming who?

You know i am running a production studio,
I cant go on anymore without my rme. and have no more money for spending for new ADs..

And RME should know that, I will not pay for repair to them..
I was ok with 5-6 months but.. almost 1 year.

I am sorry.

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

Andreas from RME called me 2 days ago, and told that they will send my ff400 via UPS and I'll not pay for anything.
Now I'm waiting for RME to send my device to me than my UPS tracking number.

Thanks RME.

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

My E-mail adress is :
volkan.ada@gmail.com

I did not recieve any e-mail by the way.
Waiting for you Andreas.

  • Registered: 2010-07-28
  • Posts: 2

Re: About International service omission

Hi Volkan,

I used the email button in the forum and wrote to you twice. I will try it again with the posted email.

Thanks,
Andreas

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

I forgot which my mail adress is registered here
Danke Andreas.

  • Registered: 2009-03-06
  • Posts: 15

Re: About International service omission

This is RME's great job.
My card is now in my hand.
Andreas packed it 13 Oct. and I got it today 15 Oct.

Adreas, also thanks for the coffee cup smile and the necklace stuff. be sure I'll use them all.

Many many thanks to RME.

You are my favorite.

Volkan ADA