• vidho
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  • Registered: 2010-09-09
  • Posts: 4

Topic: HDSP 9632 pci, strange dark sound after updating

After updating to latest firmware/drivers (revision 154/3085) something weird has happened to my card. Its sound has become dark and slow, like the clock frequency has been locked to a wrong value (32 kHz?). I have tried different settings in the driver (DDS), but nothing is happening. I have also tried to go back to earlier firmware and drivers and installed the card on another computer, with same result. Sound will not change. Apparently the card is not able to receive the right frequency value (?). This is a really a big mystery to me, and I would be most greatful if you have a solution!

Both computers run on windows xp, sp3.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,807

Re: HDSP 9632 pci, strange dark sound after updating

Did you switch off the PC after the update?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • vidho
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Re: HDSP 9632 pci, strange dark sound after updating

yes, and a couple of times!

4 Reply by MC

  • MC
  • MC
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,688

Re: HDSP 9632 pci, strange dark sound after updating

That has nothing to do with firmware or driver, it's a hardware failure and needs repair.

Regards
Matthias Carstens
RME

MC's Website

  • vidho
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Re: HDSP 9632 pci, strange dark sound after updating

Oh shit, sorry to hear theat. Was never in my thougths that a hardware failure could happen to a RME card. Will you please tell me where I can send it for repair? Any idea about the cost?

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,807

Re: HDSP 9632 pci, strange dark sound after updating

Where are you located, and where did you purchase the card?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • vidho
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Re: HDSP 9632 pci, strange dark sound after updating

I live in Norway and bought the card in an eBay shop about 3-4 years ago. I do not remember the name, but I believe the shop was located in Netherland or France...

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,807

Re: HDSP 9632 pci, strange dark sound after updating

Please mail me the serial number.


Regards,
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website