Hey guys

Sorry to post again. Since installing windows 7 64 bit yesterday on an new pc I couldn't get the fireface 400 working, even when using the legacy driver it could not see the fireface. Feeling rather frustrated by this I installed windows XP only to find the same problem, firewire card detected and installed fine but it cannot detect the fireface 400, there is nothing in the device manager and nothing happens when you plug it in. I'm really confused now it was working absolutely fine on my old windows XP machine. The only thing which changed was the computer, so essentially it is now running on a brand new computer. What the fireface comes on the host light is red and it seems to have remembered the last setting I was using with it, so perhaps is there some kind of hard reset I could do to make it default to factory settings?

Many thanks

I have tested the firewire card with another device, a video camera and it works fine. So there is nothing wrong with the firewire card/cable, the problem must be with the fireface 400. Is there any reason it will not detect? for example it may think it is paired with the old computer as it seems to have the original settings when plugged in, for example Line 1 is set to 35.

Hi

Just plugged into another pc, same problem.

Just an update, I managed to fix it. Quite simply the original firewire card can't have been properly compatible with the new motherboard. So I bought a new firewire card and vola! it worked. Unfortunately the only card I could get was VIA chipset but it seems to work fine. Hopefully this will help someone else.