RME Support wrote:In one of your mails, you mentioned this does not happen at a buffer size of 512, but does so at 64. This quite clearly indicates that it is likely to be an issue of computer performance rather than something that is caused by the UC,
You advertise the UC as 'The low latency product' I was able to run at 128k on the same machine with a Duet with ease and even at 64k which worked also but less reliably. With the over heads of firewire exactly how is your product ANY better for latency? All the talk of how you have bypassed the usb protocol by writing your own and so one but at the end of the day is it just advertising hype? Its very much starting to feel that way.
RME Support wrote:Apparently, your Core 2 MBP is not the very latest model, and may in fact simply be unable to cope with your projects at 64 samples. Have you considered this possibility? Have you also considered a faster MBP?
So If I go out and buy brand new MBP tomorrow and Im still getting the same problem is RME going to pay for my new machine?
or even fix/replace the product they sold me.........
I know what audio sounds like when a computer cant cope with the latency and this problem ISNT it, the UC plays at 64k with no pops clicks or signs of stress which is why I bought it when I tested it in store and 'upgraded' from the Duet but every so often it quite literally SHITS its self. All I upgraded was my mastercard debt.
RME Support wrote:any soundcard can only work as well as the computer's performance will allow. The FF UC can not increase your system's performance or reduce latency.
Funny, your advertising of the UC suggests as much. I broke a cardinal rule buying th UC which is NEVER buy usb interfaces, I feel like such a stupid consumer victim of advertising.
RME Support wrote:The Fireface UC is a product of the year 2009, i.e. with latest technology, and works best with current computers.
Well when the UC was released the i5/i7 had been out only 1 month meaning rme would have been developing the UC on the core 2 platform, Core 2 could hardly of been considered an old/surpassed architecture at the time, yes mine is older but the technology is still a core 2. My cpu is never above 40% so I am not stressing my system by any means, I dont want to sound like a whiney little bitch but Ive been down the 'buy the latest/most expensive' path before and it almost never solved my problems and nearly always created new ones.
With in days of posting this another user WHO ALSO HAS A NEW MACHINE says he has similar issues so this just strengthens my argument against throwing away more good money......
So basically your telling me that your 'low latency' product cant achieve any lower latency than the countless other (and far cheaper) firewire products on the market?
this IS effectively what you are saying if your stating my computer is to old when an old school DUET was able to achieve much the same.
my reply is 'NOT EVEN CLOSE TO A GOOD ENOUGH RESPONSE'
whats really sad is that a part of me wants you to be right and believe that buying a new MBP will solve everything, that would be easier than the FULL YEAR OF FRUSTRATION Ive had to endure with the promise of just being able to make music with a laptop that RME and others advertise, but thats how you 'get' us isnt it and keep the cycle of consumers buying 'the next' thing............makes my blood boil.
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