Topic: Fireface800 - Channel 1 preamp noise

Hi all,

I am experiencing noise on channel1 preamp, ONLY when using the front input. Low crackles and a very high pitched tone. The rear input is perfectly fine. To trouble shoot I listened to the channel with nothing connected to it and the noise only occurs when input 1 is selcted as Front.

Has anyone else experienced this? Fixes?

FF800 was bought new and lived it's 2 year existance rackmounted in my studio.

Thanks in advance.

Rahl

Re: Fireface800 - Channel 1 preamp noise

Seems like a hardware problem that will require service. Where are you located?

Regards,
Jeff Petersen
Synthax Inc.

Re: Fireface800 - Channel 1 preamp noise

Hi !
I have exactly the same problem (I Think)

The Front Input 1 is making some Hiss/Noise clearly earable and viewable on TotalMix. The Green Led "Signal" is awlays bright too.
The Rear Input is totally clean, no noise, working perfectly...

I Sent back my FireFace 800 to the Store where I purchased it. They sent it to RME's SAV. I'm waiting for some news smile I'll tell you.

Re: Fireface800 - Channel 1 preamp noise

In my case, I never used the Front Input. The Hiss/Noise appeared one day, and never goes

Re: Fireface800 - Channel 1 preamp noise

So looks like this is a common problem. I quite liked the front input in channel1 as it gave me a descent signal for bass (which is my main instrument), allowed me flexibility in recording multiple sessions/setups and I felt sounded better than the preamps in my Tascam M2600 mkII. I suppose I will simply stop using the front channel1.

Would it make sense that the other front inputs could suffer the same fate? Or perhaps the Channel1 guitar input is a different makeup?

Sending it off for repair is not something I want to do as I can't be without an interface. I'm in Toronto, Canada.

Must say that for all the good things about the FF800 I am dissapointed in this.

I do have a tech friend and first chance I get will open the FF800 up and see if there is a cap that seems to be going.

Re: Fireface800 - Channel 1 preamp noise

I was considering buying an Octamic Pre to pair up with the FF800 but am skeptical now. Is this a known issue strictly with the FF800???

7 (edited by teknosmoker 2011-05-05 02:04:34)

Re: Fireface800 - Channel 1 preamp noise

Same problem here.  I guess I'm not alone either.  I have to admit, I'm disappointed by this seemingly common hardware issue.  I figured that mine was just an isolated issue until I stumbled upon this thread.  sad 

I purchased my Fireface 800 brand-new about 3.5 years ago and have also begun to experience noise on the channel 1 pre-amp, accompanied by it's dull glowing green input signal LED.  Nothing audio cables are plugged in, the Speaker Emulation/Limiter/Drive are turned off, and the preamp gain knob is turned all the way down.  I've only used the Fireface in my smoke-free home studio since I purchased it.  The noise is relatively low-level, (about a 13 db increase in the noise floor), but unfortunately it's still there eating up space.  The noise begins a few minutes after the unit has been powered on.

I called Synthax/RME today and was advised that it's probably a hardware issue that will require repair.  I'm waiting on a call-back to discuss the results troubleshooting steps given to me by the technician.

I migrated to RME from a MOTU PCI-based system.  The MOTU system ran flawlessly for the 8 years I had it.  I just wanted an upgrade (stable interface, better converters, solid build quality) so I splurged and got the FF800.


 
Hope that RME/Synthax can help me...





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8 (edited by teknosmoker 2011-05-06 03:36:10)

Re: Fireface800 - Channel 1 preamp noise

I just got off the phone with Jeff at Synthax (really nice and knowledgeable guy) and he has concluded that the channel 1 preamp noise is a hardware issue that requires service.

I cannot be without my Fireface 800 for 2 weeks (Jeff advised that turnaround time for repairs was 10-14 days). 

Interms of cost, Jeff told me that "worst case scenario", the bill might be up to $300 - $500 USD (if the board needs replacement).  Can't afford that right now, so I'll have to do without 1 input/pre on my Fireface 800.  sad