• From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Topic: big trouble with HDSP MADI and ADI648

Please help me. I have HDSP Madi, Adi-648, Octamic-D, Adi 8dd, Lexicon PCM96, t.c.electronic Finalizer96k. some time it worked perfectly, but now i have big trouble with... I do not know with what, help me please here is the problem: when i connect my hdsp with adi-648 on totalmix 56 channels shows some signals at -24db and low-frequency signal at 25 Hz,  i posted some pictures. i tried the latest driver and tried the previous driver, i tried it on WIN-XP sp3 x64, tried it on WIN 7 x64, i tried it on 3 different computers, WC by MADI or BNC WC master HDSP or ADI648 no matters - all the same.. and everywhere all the same.
I recorded the sound that enters the channel, the sound of the monitors did not hear, but the record shows dc offset

please help me i don`t understand what i do wrong,  it worked perfectly but now???? where is the problem: bad driver, problem with hdsp or ADI648?


P.S.I live in Ukraine and we have a very bad service center at the distributor (Real Music Ltd), there address is useless, you are my last hope.

http://i053.radikal.ru/1108/f8/9e16dc787c62.jpg
http://s49.radikal.ru/i123/1108/91/03a5936d3ba3.jpg
http://s41.radikal.ru/i093/1108/b0/e33120232201.jpg
http://s008.radikal.ru/i303/1108/33/45ee1cf612bc.jpg
http://s61.radikal.ru/i174/1108/13/0ecf32c1170b.jpg
http://s014.radikal.ru/i329/1108/4d/a7cfa36275bd.jpg

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,806

Re: big trouble with HDSP MADI and ADI648

What kind of signal is going into the 648, i.e. which AD converters are being used?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

3 Reply by MC

  • MC
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Re: big trouble with HDSP MADI and ADI648

Did you try to switch off the Channel Routing (Matrix) on the 648?

Regards
Matthias Carstens
RME

MC's Website

4 Reply by Bars5Bass (edited by Bars5Bass 2011-08-23 21:34:51)

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

MC: yes i tried to turn off matrix on 648, result the same
RME Support: this is very interesting: No signal is fed to the 648, are connected only HDSP and 648

5 Reply by MC

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Re: big trouble with HDSP MADI and ADI648

You have to find the culprit in a simple step-by-step procedure. MADI card only - TM shows prob? If NO then connect MADI in to out on the card (while clock mode Master)? If NO then connect ADI-648 to MADI card, 648 set as slave to the MADI input signal. If YES now then at least make one connection ADAT to ADAT (loopback) at the 648. Still problem on all channels? 648 broken...

Regards
Matthias Carstens
RME

MC's Website

6 Reply by Bars5Bass (edited by Bars5Bass 2011-08-24 10:02:54)

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

MC wrote:

MADI card only - TM shows prob?

-  NO

MC wrote:

MADI in to out on the card (while clock mode Master)?

- YES, all 64 channels. here the pictures

http://s54.radikal.ru/i146/1108/e0/70f43f1fd481.jpg
http://s013.radikal.ru/i322/1108/2d/4c6e3f734f97.jpg
http://s54.radikal.ru/i143/1108/07/d4447a6ef67e.jpg


Does this mean that HDSP MADI broken? can this be fixed?

7 Reply by MC

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Re: big trouble with HDSP MADI and ADI648

No, that simply means you have a wrong routing in TM. Maybe it helps to use the Matrix to see the real routing and to understand where your problem arises.

Regards
Matthias Carstens
RME

MC's Website

8 Reply by Bars5Bass (edited by Bars5Bass 2011-08-24 10:18:49)

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

here the pictures of matrix and TM. please help me, i don't understand where is the problem...

http://s40.radikal.ru/i089/1108/0c/975758ed57e7.jpg
http://s44.radikal.ru/i103/1108/dc/d94ea16485de.jpg
http://i080.radikal.ru/1108/fe/ff3ff9226edb.jpg

I turned off and on the matrix - no result.


P.S. only HDSP MADI  plugged in to out.

9 Reply by MC

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Re: big trouble with HDSP MADI and ADI648

Maybe a reset is in order - did you ever load the factory preset 1 (click while ctrl is held down)?

Regards
Matthias Carstens
RME

MC's Website

10 Reply by Bars5Bass (edited by Bars5Bass 2011-08-24 13:21:46)

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

"did you ever load the factory preset 1 (click while ctrl is held down)?"  -  yes. this happens even when I connect Madi to another computer, on which this card has never been ( i tried this on 3 computers)

whether there is a general discharge?

can this mechanical damage on the card?

:roll

11 Reply by MC

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Re: big trouble with HDSP MADI and ADI648

Hmmm, then maybe the FPGA on the card got defective. You may need to send the card in for checking.

Regards
Matthias Carstens
RME

MC's Website

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

I got out the card and carefully examined. i found the damage. Photos here. is this damage is the reason of problem?

http://s014.radikal.ru/i326/1108/6f/a29649f35912.jpg
http://s55.radikal.ru/i148/1108/cb/9c2c13ca3685.jpg

if this is the problem: what is the name of this part? what its characteristics? I'll replace it and I'll be happy :-)

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

http://www.rme-audio.de/images/products … adi_1b.jpg     
for comparison

14 Reply by MC

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Re: big trouble with HDSP MADI and ADI648

This cap is redundant, therefore no longer soldered. And it does not explain the problems that you see.

Regards
Matthias Carstens
RME

MC's Website

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

What should I do?

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,806

Re: big trouble with HDSP MADI and ADI648

You could send the card in. Before you do, have you got another MADI source to test it with?

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

MC wrote:

This cap is redundant, therefore no longer soldered. And it does not explain the problems that you see.

but this cap was on my card.

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

i have not another MADI source. can we try to somehow solve the problem on the internet? send you in our country is not easy.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,806

Re: big trouble with HDSP MADI and ADI648

If the card is defective, we can not solve the problem over the internet...

Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

Can you tell me what capacitor was there? I'll replace it, if it does not help, I have no choice as to send card...

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

I decided to send a card, just a question: how much repair? At least approximately 50-100 EURO, 200-300, 400-500?

P.S. This is wery important question to me if it cost $ 500 + shipping costs, then maybe i'll going bye new HDSPe, some time later

  • From: Kharkov, Ukraine
  • Registered: 2011-08-19
  • Posts: 14

Re: big trouble with HDSP MADI and ADI648

I almost forgot, write please the address where to send.