• zaly
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Topic: RME FF 400 suddenly disconnects

Hi, i bought a macbook pro with lion, latest drivers and firmware installed but when i play music the rme 400 suddenly disconnects and the red light of hosts appears for a few seconds, the mixer of the fire face disappear too and after these seconds everything goes normal again, please i really need help.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,751

Re: RME FF 400 suddenly disconnects

Assuming this is an older MBP:

http://www.rme-audio.de/forum/viewtopic.php?id=1475
http://www.rme-audio.de/forum/viewtopic.php?id=974


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • zaly
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Re: RME FF 400 suddenly disconnects

Nope, it is new, i buy it the last week, lion, etc etc, is a new mbp.

  • zaly
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Re: RME FF 400 suddenly disconnects

I try to reinstall firmware and it says to me an error, now the firmware isn't the 1.70 and i can't update it, please i need help, puff, fuck ff400.

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,751

Re: RME FF 400 suddenly disconnects

Can you test the FF400 with another computer?


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

RME Support's Website

  • zaly
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Re: RME FF 400 suddenly disconnects

I reinstalled the drivers but not the latest, the 2.75 and they let me to flash the unit and everything appears to be ok now? It s really weird. I will tell you if this remains, let's keep our fingers crossed... Regards, Gonzalo.

  • zaly
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Re: RME FF 400 suddenly disconnects

She still disconnecting suddenly, i reinstall this time, the latest drivers...

  • Registered: 2012-01-08
  • Posts: 35

Re: RME FF 400 suddenly disconnects

Did you try a different Firewire cable? One that sits absolutely firm in the firewireport of your Mac?

  • zaly
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Re: RME FF 400 suddenly disconnects

This sits absolutely firm in the firewireport, the cable is new and works perfect, it isn't a cable problem or a computer problem, is from the rme, and I'm starting to think that the unit is wrong...

  • zaly
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Re: RME FF 400 suddenly disconnects

Now only disconnects one time, a few seconds after i switch on the computer... After this, sometimes disconnects sometimes don't disconnect...

  • last
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  • Registered: 2012-02-27
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Re: RME FF 400 suddenly disconnects

I had the same problem and the fault was the firewire port of mac. What´s your mac? Have u tried with another audio interface?

Regards

  • zaly
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Re: RME FF 400 suddenly disconnects

Hi, mi mbp is new, i buy it the last week... I don't have another audio interface firewire to try...

  • last
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Re: RME FF 400 suddenly disconnects

and other computer?

  • zaly
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Re: RME FF 400 suddenly disconnects

I will format my mbp to can say that is not this computer... I tell you...

15 Reply by zaly (edited by zaly 2012-02-27 20:31:26)

  • zaly
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Re: RME FF 400 suddenly disconnects

Ok, i have this on my mac:

http://i.imgur.com/tTK0U.png

I think that is a problem of the chipset that apple has put on my mbp, i will call tomorrow to know i can change it for another mbp with the texas instruments... Anyone can confirm me that is problem of my mbp please? I need to be sure before call them.

edit: buying this cable and connecting my 400 to 800 firewire cable to him, the rme 400 will found correctly? anyone can confirm this to me please?

http://www.lindy.co.uk/45m-firewire-act … 32908.html

or is this the cable i need to buy?  http://www.lindy.co.uk/5m-firewire-800- … 32918.html

  • zaly
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Re: RME FF 400 suddenly disconnects

If i put in the interface the power supply the interface switch on but the host light didn't disappear... Please i need help fast...

  • zaly
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Re: RME FF 400 suddenly disconnects

I was reading and people says that the 8 firewire revision give the same problems that the 6 revision, if i buy a repeater cable i will fix these problems?

  • Registered: 2008-01-01
  • Posts: 3,025

Re: RME FF 400 suddenly disconnects

I doubt that you have a chipset problem if you are really using revision 8.

Try another cable, it doesn't matter if your cable is new or not. Then there always is the possibility of a broken Firewire port on the Mac or Fireface. Do you have some Firewire harddrive you could put in between? Does it matter which of the two FW ports on the FF you are using?

  • zaly
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Re: RME FF 400 suddenly disconnects

If i connect the interface for one of the ports the red light of host didn't disappear, only one of the two works for me...

I try another cables and same problem, i have a lacie firewire disk and works perfect, i connect the fire face to it and the red host light didn't switch off. I think is the ff 400...