Topic: Multiface II no sound output plus strange noise

So, my main Multiface (i have two), just emitted a strange noise while working. The noise did not come through the channel output, but was in the speakers, even when i turned down the output of my mixer. Switching the mixer off did not help either. The noise a screeching tone which only disappeared when i turned down the computer. This also affected my screen which had horizontal beams across it. The computer worked fine though. Afterwards i could not get any sound out of this multiface, even though the tone disappeared after a reboot. I tried on another PCIe card, no luck. My second MF II works fine on either PCIe card. Any ideas?

MSI X58 Pro i7@930, 12GB
W10 Pro x64, Reaper, Wavelab
5x MF II, 5x MF
E-mus and many other animals

Re: Multiface II no sound output plus strange noise

Looks like a hardware failure, please contact the retailer or local distributor.


Regards
Daniel Fuchs
RME

Regards
Daniel Fuchs
RME

Re: Multiface II no sound output plus strange noise

I have sent it to the distributor, since it is still under warranty. Thanks!

MSI X58 Pro i7@930, 12GB
W10 Pro x64, Reaper, Wavelab
5x MF II, 5x MF
E-mus and many other animals

Re: Multiface II no sound output plus strange noise

Ok, so a little punch on the headphone jack with the knee did this:

- broke the phones socket
- shorted the internal PSU
- broke ALL audio circuits

:-O

Still in warranty, but no goodwill from RME. So the 270 € repair is on me. My year long trust in RME is disturbed quite a bit.

MSI X58 Pro i7@930, 12GB
W10 Pro x64, Reaper, Wavelab
5x MF II, 5x MF
E-mus and many other animals