Hi everyone, as the subject says, a few weeks ago I got this error as I turned my UCX II(serial 24069514) on before a live show and got:

Failure in bootloader
RAM error detected
0200200

Digital I/O were working fine on Totalmix and DAW (with AES) but no audio coming in or out of the analog I/O.

Thanksfully I had a back up, still what bothers me A LOT is:

I've already made 2 tickets with support, non of them got an answer.
Sent an email directly to support and they told me to go directly to my local supplier, which I already did and sent my interface to.

As i've seen in another topic here, I'm not the only one with this problem, and RME Officials said that it CANT be fixed I should get a new one on warranty.
It would be really nice for a directly answer from someone from RME so I could speed up the process with my supplier, as I need to get this fixed ASAP.

Wasn't my intention to make a new topic on something already discussed but since I got no official answer ANYWHERE here I am.

Hopefully someone from RME can give me any answers here.