• Registered: 2024-06-29
  • Posts: 3

Topic: RME UFX Durec not working

I've had my UFX since new and Durec used to work fine.

I've had the power supply replaced a couple of times. I'm not sure if firewire works or not as I use it with USB (though I recall I may have had problems with Firewire in the past)

When I try to record now, the drives (tried with an identical drive to what I used to use and a Sandisk USB stick) the files always record silence or full scale (depending on channel) and the files always come up as 18 channel 32 kHz regardless of how many channels I record, and the file name is always messed up on the UFX.

The below screenshot is for a 4 channel recording. 

https://godlike.com.au/fileadmin/godlike/images/ufx/Durec_Error.jpg

The drives are formatted as FAT32 with 32k cluster sizes.

The UFX has the latest updates installed.  I'm running Win10 Pro (though that shouldn't matter)

https://godlike.com.au/fileadmin/godlike/images/ufx/UFX_Update.png

Can anyone help or suggest what might be wrong with it that I can pass on to a tech to get it fixed.

2 Reply by MC

  • MC
  • MC
  • Administrator
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  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,447

Re: RME UFX Durec not working

This is not about updates but a (probably) 10 years old unit where the hardware fails. Echo / Reverb will not work as well, menu shows errors:

https://www.forum.rme-audio.de/viewtopic.php?id=25918

Regards
Matthias Carstens
RME

MC's Website

3 Reply by Puppeteer (edited by Puppeteer 2024-06-29 17:16:50)

  • Registered: 2024-06-29
  • Posts: 3

Re: RME UFX Durec not working

Thanks Matthias,

What is involved in fixing this? Is it a new board, or RAM or DSP that needs replacing.  Indeed the FX don't work (but I never use them, so that's not an issue to me) but DuRec is really handy to us. I'd like to get this fixed as I can't afford to replace it at this stage. I'll be dropping it at the authorized repairer, but if I can give him a heads up of what's required first, it will be a much faster turnaround.

Hardware Diagnostics give
212787
FFFF
FFFF
18
0
MSD

if that's of any help.

4 Reply by MC

  • MC
  • MC
  • Administrator
  • Offline
  • From: Germany/Thailand
  • Registered: 2007-04-06
  • Posts: 25,447

Re: RME UFX Durec not working

The unit will be sent in to Germany AFAIK, and costs will be communicated before repair.

Regards
Matthias Carstens
RME

MC's Website

5 Reply by Puppeteer (edited by Puppeteer 2024-07-01 09:27:51)

  • Registered: 2024-06-29
  • Posts: 3

Re: RME UFX Durec not working

Thanks,

Should I send this via my normal repair guy, or should I contact support from your website to organize this?

I'm in Western Australia, and my repair guy is the same one listed on Innovative Music's out of warranty repairers

  • From: Germany
  • Registered: 2007-04-10
  • Posts: 9,709

Re: RME UFX Durec not working

Innovative Music will help.

Regards
Daniel Fuchs
RME

RME Support's Website