Hi all! RME Babyface pro noticed that sometimes you can accidentally touch the USB wires in the area of connections with the card, it just jerks a mm and the signal disappears. After reconnecting, this does not happen, even if I pull the wire hard.

The last time I dropped the card on its side, when I sharply pulled the headphone cord, the sound disappeared again, although the USB cable remained in place. It turns out that such a failure occurs when the card remains connected for a long time without movement (a week or a month), and then micro-movement causes a failure.

I'm afraid this might not happen on stage. With what it can be connected?

The card includes: 2 xlr for monitors, 1 xlr for microphone, guitar cable and headphones, every time it happens suddenly, while I’m writing now I pulled the usb, everything is holding up well, nothing is disconnected. The wire is original, fits tightly

No, the wire is inserted as deep as possible, it seems to me there is some problem with the electrical network

The Babyface is probably not the best inhterface for hooking up outboard gear (unless you use ADAT, and then you'd still need an external converter, at which point it's probably cheaper to get the UCX II and have it all in one box). You could connect the Babyface outputs to your compressor inputs, and the compressor outputs to BOTH the Babyface inputs and your analog monitors using a balanced cable splitter or a a patchbay. It is generally acceptable to connect an output to more than one input. This way you would be able to apply hardware compression to the audio going to your monitors, your headphones and your DAW. All the signal routing is easily done in TotalmixFX.

Thanks for useful info. I was expecting the Babyface would be a complicated setup, so the UCX II looks like the solution. In recording modus I need max 10 inputs for analog preamps recording drums. In mix mode I would like to hook up analog compressors and an EQ on some channels, this would be nice to cable up through a patch bay. How to link / cable up a patch to the UCX II? I am an old school analog guy not used to these `all in one`units, but I like the sound quality of RME. I use Pro Tools and a Macbook pro. Thanks again for any advice, and yes I have to study the UCX II manual.

One question.

For external power I bought a 12V/2.0A power supply. Is it ok with the babyface pro fs. I have no idea of electrical things ...

In standalone mode you need to route (mix) the analog input to the optical output. Procedure is described in the manual.

Hi. I just got RME Babyface Pro and try to connect it to my Mackie 402-VLZ3 mixer.
I found in the net these pictures attached below. So, I figured that I need to buy two cables also attached on the picture below. I bougth that cables, tried to connect my card to mixer and... no signal in mixer. XLR connected to card, tried to connect jacks to mixer in line 1-2, 3-4 - no signal. Am I wrong with these cables? Please, explain me what cables I must use for connect my card to this mixer. Thanks

I've never read anything like this before. Well seen Oli.

I would add, that mic cable on that drawing is also wrong. Male XLR should go to BF Pro, not female XLR. (And of course to the sockets on top left, not top right).

Hi! Thank you very much! I bougth female connectors and changed purchased cables from MALE to FEMALE, i.e. gender transaction LOL. So, all works perfect now!

That sounds more like you did not find the correct way on how to select other output channels in the respective app. But that is quite easy, so:

Which firmware is on that BF? What sample rate used? In TM FX did you try to force all output channels to work? It's in the app's menu.

Hi @ all I am a happy owner of a Babyface Pro FS, a great interface. For two weeks now I have encountered a strange behavior. When I start up my PC (Windows 10, AMD Ryzen 5 3600, all drivers and System on newest updates), the inputs of the Babyface don't work. Outputs are working as expected, but no signal on the inputs. When I unplug and re-plug the interface (USB) everything works fine.
Has anyone encountered a similar behavior or have an idea what might cause this problem?
BTW, there are no automatic updates, all updates of the drivers are done manually by me and there was no update done when the problem started. The firmware and drivers of the Babyface are up to date.

Best regards
Andreas

@waedi, not as far as I know. The Apps in Autostart are
- Bitdefender
- Fireface Settings
- TotalMix
- UA Connect (From Universal Audio)
- WavesLocalServer (From Waves)
- Microsoft Edge
- NIHardwareAccessibilityHelper (From Native Instruments)
- sdaCollector.vbs (I think form Slate Audio)

As far as I know there were no additions of Startup-Apps when the error first started.

I doubt that has any influence here. What is the current firmware version of the BF Pro FS?

So when you start and have no AD working, TotalMix FX level meters show UFL on inputs 1 to 4?

If so the ADC is not initialized correctly. As this worked before and also for all others the power via USB might be critical during startup. Tried different cable and different port? You use the original BF Pro cable and it is plugged in at the unit correctly and fully?

Wow, I came here to ask where could I buy a new original USB2 cable for the Babyface Pro FS, and I see this post.
This is exactly the same problem I have. After a while, micro movements of the cable or the connector head results in lost connection for milliseconds. If the "Fireface USB settings" or the "Totalmix" window is open they will close automatically when the signal is lost. The cable is fully pressed in. Touching/pressing the connector head also disconnects, but like the above user mentioned, it happens after some time has passed.
Really strange issue like my other issue with the white noise/Totalmix EQ related problem.
I now use the USB-C cable to see if the disconnection issue persists. If it does not, than it could be the cable.
Where can I buy a new USB 2 cable?

If the connector is fully pressed in it can not even 'jerk' for a tenth of a millimeter. So this statement sounds suspiciously as if the angled connector is not fully inserted.

That said of course the cables are not guaranteed to never die or never show contact issues. It's still a cable...that is available at your local distributor.

@MC, changes of cable or port did not change anything. But I noticed that when I switch on my socket strip and just wait until the USB Power activates the Babyface and only then start the PC, the problem goes away. So I assume that it is a problem a) on the motherboard (but than on all UST Ports) or the drivers of the MoBo.
Either way, I can't afford a new MoBo right now, so I will use this new start up routine which seems to fix the problem for me.

Thank you all

@vinark thanks for that information. I will keep an eye on the PSU. I did a little MoBo diagnosis, but nothing appeared. So I think I will go with the "wait 5 seconds after switching on the power strip" thing until something breaks, LOL. Thanks to all