1 Topic by foucauld.legrand (edited by foucauld.legrand 2021-09-14 15:59:26)

  • Registered: 2021-09-14
  • Posts: 2

Topic: HDSPe MADI doesn't work on computer which I made firmware update with

Hi there,

Hope that topic wasn't too much spoken about here.
I updated (or tried to do so) the firmware of my HDSPe MADI v1.1 card. The process never started and I wasn't able to close the "update window". I finally closed it through the ctrl+alt+suppr way. The card isn't working anymore on this computer. It appears with the yellow triangle on the window's peripheral list . I uninstalled and re-install the drivers, tried again the firmware update process but the application is not starting at all.
I then tried the HDSPe Madi card in an other computer, it worked like a charm.

How can I make it work on the initial computer ?

Thanks !

PS : "computer" is a PC running Windows 7, I used the driver packaged contained in : driver_hdsp_win_438.zip & the firmware updating tool contained in : fut_wdm_dspe.zip both issued on June 2021

2 Reply by MC

  • MC
  • MC
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Re: HDSPe MADI doesn't work on computer which I made firmware update with

Update the firmware on the computer where the card works. If there is an update at all - you did not tell us what firmware it is/was on.

In Device Manager, did you right click on the marked HDSPe to get more info and options to re-enable the card?

Regards
Matthias Carstens
RME

MC's Website

3 Reply by foucauld.legrand (edited by foucauld.legrand 2021-09-15 10:23:47)

  • Registered: 2021-09-14
  • Posts: 2

Re: HDSPe MADI doesn't work on computer which I made firmware update with

Thanks for replying.
It was a driver issue, not a firmware one.

Cards got firmware v33.
Don't know why but as soon as I installed back the 4.28 driver package, everything worked fine again.
I re-tried the 4.38 and it still was a fail.

So to be clear, both this HDSPe MADI card and an other AES one work perfectly with 4.38 on the windows 10 computer; but fail to operate with 4.38 on the windows 7 computer.
4.28 make the cards work perfectly on this last one, which is ok to me.

Have a good day.

4 Reply by MC

  • MC
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Re: HDSPe MADI doesn't work on computer which I made firmware update with

Well, issues with W7 due tio missing updates is nothing new:

https://forum.rme-audio.de/viewtopic.php?id=30486

https://forum.rme-audio.de/viewtopic.ph … 79#p160879

https://forum.rme-audio.de/viewtopic.ph … 45#p171745

Regards
Matthias Carstens
RME

MC's Website