1 Topic by GeometryGod (edited by GeometryGod 2023-01-07 00:15:12)

  • Registered: 2022-12-17
  • Posts: 63

Topic: TotalMix Menu Unresponsive - Bug? (Video Inside)

Hi all,

I have the DIM key on my Babyface mapped to open/close Totalmix. I also am running Totalmix in "Always on Top" mode.

If I have another app in focus when opening and closing Totalmix (my DAW for exmaple), the menu for Totalmix becomes unresponsive, forcing me to close and re open it each time.

I am running the latest drivers for my Babyface (Firmware v201 / Driver v3.28). MacOS Ventura / MBP M1 Max.

Here is a video showing the behavior in case it is unclear
https://www.dropbox.com/s/7to7bfbgc3yv8 … g.mov?dl=0

Is this a bug, or user error? Thanks so much.

  • waedi
  • DAW Mastermind
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  • From: Swiss Zürich
  • Registered: 2020-12-08
  • Posts: 4,451

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Sure your Totalmix is version 1.78 ?

Update OS from 13.0 to 13.1 would also be an option.

And also testing the new Driver 4.06 is worth to try...

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Yes, I am running Totalmix 1.78.

The drivers I am running are the latest drivers available on the site as of today. Unless there are others I am unaware of.

4 Reply by waedi (edited by waedi 2023-01-07 00:27:00)

  • waedi
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Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Here :
https://forum.rme-audio.de/viewtopic.ph … 00#p191800

It is not yet the official driver, it's beta test, I have it on and it works well.

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue
  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

I have just updated to OS 13.1 and upgraded to the beta drivers (Firmware v201 / Driver: v4.06 beta) and I am still having the same issue.

  • waedi
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Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

GeometryGod wrote:

I have just updated to OS 13.1 and upgraded to the beta drivers (Firmware v201 / Driver: v4.06 beta) and I am still having the same issue.

When I remember correct the firmware should be 226, but I doubt this will solve the problem, but also worth to try...

M1-Sequoia, Madiface Pro, Digiface USB, Babyface silver and blue

7 Reply by GeometryGod (edited by GeometryGod 2023-01-07 00:53:26)

  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

I can confirm, I'm having the same issue with RayDAT & ARC USB, which is a different driver.

8 Reply by MC

  • MC
  • MC
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  • Registered: 2007-04-06
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Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Is that issue gone when TM FX is no longer set to be 'Always on top:?

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

I just tested turning off "Always on top" and the issue is still happening.

Video:
https://www.dropbox.com/s/otp6lvdjlbu9b … f.mov?dl=0

  • Registered: 2016-06-14
  • Posts: 1,142

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

I can check later if it’s the same with my BFpro (non FS) on a older MacBook with macOS 10.15 as well as on a M1 Mac mini with macOS 13.

UCX - FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2
  • Registered: 2016-06-14
  • Posts: 1,142

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

waedi wrote:
GeometryGod wrote:

I have just updated to OS 13.1 and upgraded to the beta drivers (Firmware v201 / Driver: v4.06 beta) and I am still having the same issue.

When I remember correct the firmware should be 226, but I doubt this will solve the problem, but also worth to try...

v226 would be correct for original Babyface, but he has a pro model, so v201 is fine.

UCX - FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2
  • Registered: 2016-06-14
  • Posts: 1,142

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

oli77sch wrote:

I can check later if it’s the same with my BFpro (non FS) on a older MacBook with macOS 10.15 as well as on a M1 Mac mini with macOS 13.

On Macbook pro 2012 (!), with macOS 10.15.7 Catalina, RME USB driver v3.222, Babyface pro firmware v201 and TotalMix FX v1.78  it works fine. DIM button set to toggle TotalMix windows, either 'Always on top' enabled or disabled. Menus are ok. I go to test it on Mac mini with Ventura...

UCX - FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2

13 Reply by oli77sch (edited by oli77sch 2023-01-07 18:21:17)

  • Registered: 2016-06-14
  • Posts: 1,142

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

oli77sch wrote:
oli77sch wrote:

I can check later if it’s the same with my BFpro (non FS) on a older MacBook with macOS 10.15 as well as on a M1 Mac mini with macOS 13.

On Macbook pro 2012 (!), with macOS 10.15.7 Catalina, RME USB driver v3.222, Babyface pro firmware v201 and TotalMix FX v1.78  it works fine. DIM button set to toggle TotalMix windows, either 'Always on top' enabled or disabled. Menus are ok. I go to test it on Mac mini with Ventura...

So now I'm on my Mac mini M1 2020 with MacOS Ventura 13.1. I was on the way to check things out and really also had the issue. I then recognised TotalMix FX was still on v1.75 for some reasons. I did the update to v1.78 and the issue is still there. But the interesting thing is: the issue only appears when I switch to another application using the mouse or keyboard shortcut (cmd-tab), then use the DIM button on the Babyface pro to bring back TotalMix FX to the foreground. Menus non responsive and mixer window doesn't appear. When I have TotalMix as the active app in the foreground first, then use the DIM button to set it to the background and a second time to bring it back, menus are fine and the mixer window comes back. Also, when the issue appears, there is no other way to bring back the app. But now I'm not sure if it would be the same on the MacBook with macOS 10.15 because I didn't test it that extensively. EDIT: just checked: on the MacBook it works well, no issues! So it's related to the newer macOS versions I think.

UCX - FF 400 - Babyface pro - Digiface USB - ADI-2 (original)
Mac mini M1 - Macbook pro - iPad Air2
  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

oli77sch wrote:
oli77sch wrote:
oli77sch wrote:

I can check later if it’s the same with my BFpro (non FS) on a older MacBook with macOS 10.15 as well as on a M1 Mac mini with macOS 13.

On Macbook pro 2012 (!), with macOS 10.15.7 Catalina, RME USB driver v3.222, Babyface pro firmware v201 and TotalMix FX v1.78  it works fine. DIM button set to toggle TotalMix windows, either 'Always on top' enabled or disabled. Menus are ok. I go to test it on Mac mini with Ventura...

So now I'm on my Mac mini M1 2020 with MacOS Ventura 13.1. I was on the way to check things out and really also had the issue. I then recognised TotalMix FX was still on v1.75 for some reasons. I did the update to v1.78 and the issue is still there. But the interesting thing is: the issue only appears when I switch to another application using the mouse or keyboard shortcut (cmd-tab), then use the DIM button on the Babyface pro to bring back TotalMix FX to the foreground. Menus non responsive and mixer window doesn't appear. When I have TotalMix as the active app in the foreground first, then use the DIM button to set it to the background and a second time to bring it back, menus are fine and the mixer window comes back. Also, when the issue appears, there is no other way to bring back the app. But now I'm not sure if it would be the same on the MacBook with macOS 10.15 because I didn't test it that extensively. EDIT: just checked: on the MacBook it works well, no issues! So it's related to the newer macOS versions I think.


Ahh very interesting.

So it looks like its a bug with Ventura when you assign a button on a Babyface / Arc to open TotalMix.

  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Does anyone know the best place to report this bug to RME?

  • From: Gothenburg, Sweden
  • Registered: 2007-05-01
  • Posts: 441

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Here in this forum or support check link

https://www.rme-audio.de/support.html

regards S-EH

17 Reply by MC

  • MC
  • MC
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Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

Save your time, we're working on it already.

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

MC wrote:

Save your time, we're working on it already.

Thats why RME is the best. smile

19 Reply by MC

  • MC
  • MC
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Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

See here:

https://forum.rme-audio.de/viewtopic.php?id=36642

Regards
Matthias Carstens
RME

MC's Website

  • Registered: 2022-12-17
  • Posts: 63

Re: TotalMix Menu Unresponsive - Bug? (Video Inside)

MC wrote:

See here:

https://forum.rme-audio.de/viewtopic.php?id=36642

This fixed it for me - thank you!!